Question 1

How quickly can you fix my remote problems?

Accepted Answer

In most cases, we can resolve remote control issues on the same day you call. Our technicians carry a wide variety of replacement remotes and universal transmitters in their service vehicles, so we can often fix the problem in a single visit.  Common remote issues we handle include: - Dead batteries or corroded contacts - Signal interference from other devices - Worn or damaged transmitter buttons - Receiver board problems in the opener - Programming and pairing issues  If your remote needs to be replaced, we can program a new one on the spot. For opener receiver issues, we carry replacement parts for all major brands. Most remote problems are resolved within 30-60 minutes.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Remote control problems can stem from several sources:  Battery Issues: The most common cause. Even if your remote worked last week, batteries can die suddenly or corrode if left too long.  Signal Interference: LED light bulbs, wireless routers, and other electronics can interfere with your remote's signal. We can help identify and resolve interference issues.  Physical Damage: Dropping your remote or exposing it to moisture can damage internal components. The buttons can also wear out over time.  Receiver Problems: The receiver unit in your garage door opener can fail due to power surges, age, or electrical issues. This affects all remotes that use that receiver.  Programming Loss: Power outages or electrical surges can sometimes clear the programming from your opener, requiring remotes to be reprogrammed.  Range Reduction: If you notice your remote working only when very close to the door, this usually indicates dying batteries or antenna problems on the opener.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes, we offer flexible financing options to help make your new garage door installation affordable. We understand that a quality garage door is a significant investment in your home, and we want to help you get the door you deserve.  Our Financing Options Include: - 0% interest promotional periods for qualified buyers - Low monthly payment plans - Quick approval process (most decisions in minutes) - No prepayment penalties  How It Works: 1. Get your free installation quote 2. Apply for financing during your consultation 3. Receive approval (usually same-day) 4. Schedule your installation 5. Enjoy your new door with comfortable monthly payments  We partner with reputable financing companies to offer competitive rates. Our team can walk you through all available options and help you find the best fit for your budget. Ask about financing during your free estimate!

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for residential garage doors. However, the frequency may vary based on usage:  Annual Maintenance (Standard Use): Most homes benefit from once-yearly tune-ups. This keeps your door running smoothly and catches small problems before they become expensive repairs.  Semi-Annual (Heavy Use): If your garage door is your primary entry point or if you work from home and use it frequently, consider service every 6 months.  Quarterly (Commercial/High-Traffic): Businesses or homes with multiple vehicles and heavy daily use should schedule quarterly maintenance.  What's Included in Our Tune-Up: - Complete 25-point inspection - Lubrication of all moving parts - Spring tension adjustment - Safety sensor testing - Hardware tightening - Opener settings check - Weather seal inspection

Question 5

What brands of garage doors do you install and repair?

Accepted Answer

We are factory-authorized dealers and certified repair technicians for all major garage door brands:  Doors We Install: - Clopay - Amarr - Wayne Dalton - CHI Overhead Doors - Raynor - Northwest Door - And many more regional manufacturers  Openers We Service: - LiftMaster - Chamberlain - Genie - Craftsman - Linear - Overhead Door Corporation  Our technicians are trained on both current and legacy models, so we can service doors and openers regardless of when they were installed. We carry a wide inventory of parts to repair most systems on the first visit.

Question 6

Is a broken garage door spring dangerous?

Accepted Answer

Yes, absolutely. Garage door springs are under extreme tension and can cause serious injury or death if mishandled.  Why Springs Are Dangerous: - Torsion springs are wound with hundreds of pounds of force - A breaking spring releases energy instantly - Flying metal can cause severe lacerations or worse - Attempting DIY repair without proper tools is extremely risky  What to Do If Your Spring Breaks: 1. Do NOT attempt to open the door manually 2. Do NOT try to replace the spring yourself 3. Keep children and pets away from the door 4. Call a professional immediately  Our technicians have the training, tools, and safety equipment to handle spring repairs safely. We use proper spring winding bars, safety cables, and follow strict protocols to protect ourselves and your property.  Never attempt to adjust or replace garage door springs yourself. This is the one repair we strongly recommend leaving to professionals.

Question 7

How long does a garage door installation take?

Accepted Answer

A typical residential garage door installation takes 4-6 hours for a complete job. Here's what affects the timeline:  Standard Single Door: 3-4 hours Standard Double Door: 4-6 hours With New Opener Installation: Add 1-2 hours Complex Custom Installations: May require 1-2 days  What's Included in Our Installation: - Removal and disposal of old door - Installation of new door panels and hardware - Track assembly and leveling - Spring system installation and balancing - Weather sealing - Opener installation (if purchased) - Full safety testing - Customer walkthrough and demonstration  We schedule installations for a specific day and provide a time window. Our installers arrive with everything needed to complete the job, minimizing disruption to your day.

Question 8

What warranty do you offer?

Accepted Answer

We stand behind our work with comprehensive warranties:  Labor Warranty: 10-Year Warranty on All Work on all installation and repair work performed by our technicians. If anything goes wrong with our workmanship, we'll fix it at no charge.  Parts Warranty: Varies by component and manufacturer, but typically: - Springs: 3-7 years depending on cycle rating - Openers: 1-5 years manufacturer warranty - Door Panels: Lifetime on some premium models  Satisfaction Guarantee: We stand behind our work with a 100% satisfaction promise. If you're not happy with our service, we'll make it right.  What's Covered: - All labor performed by our technicians - Defective parts (replaced under manufacturer warranty) - Issues arising from installation errors  What's Not Covered: - Normal wear and tear - Damage from accidents or misuse - Power surge damage (we recommend surge protectors)  We provide written warranties with every job, so you have documentation of exactly what's covered.

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